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Discussion topic: No Satellite Signal On Channel 5 HD

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This message was authored by QM2 This message was authored by: QM2

No Satellite Signal On Channel 5 HD

I am getting no satellite signal on  Channel 5 HD at the moment.

 Just had a quick check and all other channels seem to be okay.

 

Anyone else having this problem?


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: No Satellite Signal On Channel 5 HD

Posted by a Superuser, not a Sky employee. Find out more

@QM2  As the satellite signal covers the whole of the UK any issues with CH5 would result in 1000's of posts, it's more likley to be an issue at your end either box or dish related.

 

 

Have you tried to reboot the box?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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This message was authored by GD1 This message was authored by: GD1 Answer

Re: No Satellite Signal On Channel 5 HD

Posted by a Superuser, not a Sky employee. Find out more

@QM2  As the satellite signal covers the whole of the UK any issues with CH5 would result in 1000's of posts, it's more likley to be an issue at your end either box or dish related.

 

 

Have you tried to reboot the box?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

QM2
Topic Author
This message was authored by QM2 This message was authored by: QM2

Re: No Satellite Signal On Channel 5 HD

Thanks for the reply

 

. I have just done a reboot of the box and the problem seems to be resolved.

This message was authored by Nikki43 This message was authored by: Nikki43

Re: No Satellite Signal On Channel 5 HD

I've got same problem too tried re boot ect still not working all other channels seem ok 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No Satellite Signal On Channel 5 HD

Posted by a Superuser, not a Sky employee. Find out more

@Nikki43 
If a message is displaying ”No signal” it tends to be from your TV (in which case check the HDMI cable between the Sky Q box and your TV).

Any “no satellite signal” message relates to your Sky box.

Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Nikki43 This message was authored by: Nikki43

Re: No Satellite Signal On Channel 5 HD

Thank you for your help 

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