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Discussion topic: No Satalite signal CO1

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This message was authored by Retsel9_ This message was authored by: Retsel9_

No Satalite signal CO1

No Satalite Signal in the CO1 area  just went down 20-25mins ago, communal dish on property, Sky Q box, and the internet works fine?

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No Satalite signal CO1

Posted by a Superuser, not a Sky employee. Find out more

@Retsel9_ 

If a message displays “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

As you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.

Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: No Satalite signal CO1

Posted by a Superuser, not a Sky employee. Find out more

@Retsel9_ wrote:

No Satalite Signal in the CO1 area  just went down 20-25mins ago, communal dish on property, Sky Q box, and the internet works fine?


Your internet is not delivered via the dish so would be unaffected.  There area of the country is irrelevant - more likely an alignment or distribution issue from the communal setup.

I am just another Sky customer and my views are my own
Retsel9_
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This message was authored by Retsel9_ This message was authored by: Retsel9_

Re: No Satalite signal CO1

It seems that a hard reset from the plug socket resolved the issue. Thanks 

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