No Satalite signal CO1

[Retsel9_]

No Satalite Signal in the CO1 area  just went down 20-25mins ago, communal dish on property, Sky Q box, and the internet works fine?

[Daniel0210]

@Retsel9_ 

If a message displays “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

As you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.

Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

[PandJ2020]

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@Retsel9_ wrote:

No Satalite Signal in the CO1 area  just went down 20-25mins ago, communal dish on property, Sky Q box, and the internet works fine?

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Your internet is not delivered via the dish so would be unaffected.  There area of the country is irrelevant - more likely an alignment or distribution issue from the communal setup.

[Retsel9_]

It seems that a hard reset from the plug socket resolved the issue. Thanks