No Internet

[Paul+B242]

Hi

My internet connection was working perfectly with a virgin media router, but I've now switched to Rise Broadband and I can't get my sky q box to connect to the internet using wired or WiFi..I know nothing is wrong with router as I get WiFi on my phone and wired connections to Xbox and PS5 work fine

Any advice 

[Invisiblename]

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@Paul+B242 wrote:

Hi

My internet connection was working perfectly with a virgin media router, but I've now switched to Rise Broadband and I can't get my sky q box to connect to the internet using wired or WiFi..I know nothing is wrong with router as I get WiFi on my phone and wired connections to Xbox and PS5 work fine

Any advice 

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Have you done an internet reset on your Sky Q?

[DaveDrizen]

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@Paul+B242 wrote:

Hi

My internet connection was working perfectly with a virgin media router, but I've now switched to Rise Broadband and I can't get my sky q box to connect to the internet using wired or WiFi..I know nothing is wrong with router as I get WiFi on my phone and wired connections to Xbox and PS5 work fine

Any advice 

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What type broadband hub have you now got, would be the latest type with WiFi 7?