No Internet connection

[40.WelshWitch]

I have reset the box, turned if off at the wall, gone to settings and checked network connection and reset it, put in password and Sky cannot find it. It's been fine but this had now been 48hours. Broadband isn't with Sky and is working fine on all other devices.

Please help, cant access Netflix, HBO etc

[Brill+Gill]

Hi @40.WelshWitch, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141