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Discussion topic: No Internet connection

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This message was authored by: Tina_lamb_

Message posted on ‎08 Jun 2025 07:15 PM

No Internet connection

Everytime I turn on my sky box we have to unplu the aerial ti make it work, it says "no Internet connection", any ideas why ut now does this constantly? Thanks
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Avatar for PandJ2020
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Superuser
This message was authored by: PandJ2020

Message posted on ‎08 Jun 2025 07:27 PM - last edited: ‎08 Jun 2025 07:27 PM

Re: No Internet connection

Posted by a Superuser, not a Sky employee. Find out more
@Tina_lamb_ wrote:
 we have to unplug the aerial 

What do you mean by 'aerial'?

I am just another Sky customer and my views are my own even if you don't like the answers
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Avatar for Lesleyann3
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This message was authored by: Lesleyann3

Message posted on ‎06 Apr 2026 02:12 PM

Re: No Internet connection

This is not helping the sky box is on standby can't turn it on I've done all the usual checks just says no signal Internet is on and working 

 

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This message was authored by: GD1

Message posted on ‎06 Apr 2026 02:28 PM

Re: No Internet connection

Posted by a Superuser, not a Sky employee. Find out more

@Lesleyann3  No signal or No Satellite Signal?   Also Sky Q does not rely on broadband for Live TV.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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