Nexflix trouble

[Jason+Manning]

My friend babysat my children at my house and logged in to her nexflix account, this was the first account logged in to my sky q box when it was new and we haven't been able to sign out through sky q since, there is now a show we want to watch on Netflix and we can't access the nexflix that we have free with sky.

Please Help

[nigea99]

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@Jason+Manning wrote:

My friend babysat my children at my house and logged in to her nexflix account, this was the first account logged in to my sky q box when it was new and we haven't been able to sign out through sky q since, there is now a show we want to watch on Netflix and we can't access the nexflix that we have free with sky.

Please Help

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hi @Jason+Manning 

Unfortunately this probably means that your friend's Netflix account has been linked to your SKY account.  

I think in the the first instance you (and/or your friend) will need to contact Netflix - See this link - Select Help uising an app & then Netflix & then Activating & using Netflix

On that page see the note  at the bottom

https://www.sky.com/help/home/sky-apps/tv-apps-on-my-sky-q-box/articles/apps-on-sky-q-and-glass

I suspect when you contact them you may need to be with your friend so they can confirm any details for the account that was linked.

[Ecosse]

This is worth a try, open a browser page on your phone/tablet and go to:

https://www.netflix.com/ManageDevices

If you sign out of all, this may kill the current session on your Q box BUT as has been mentioned, this initial login to the Q box may have made it the linked account.