New tv remote sky q and can’t turn tv on to connect remote

[Lm12]

I have just got a new remote as old one wasn't working. I cannot turn my tv on to set up remote 

[Laing1]

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@Lm12 wrote:

I have just got a new remote as old one wasn't working. I cannot turn my tv on to set up remote 

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@Lm12 do you not still have the remote that came with your TV then you could turn the TV on and set up the new Sky remote 

[oldfella]

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@Lm12 wrote:

I have just got a new remote as old one wasn't working. I cannot turn my tv on to set up remote 

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Hi @Lm12 

If you mean you cannot turn on your Q box

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.