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Discussion topic: New tv and sky

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This message was authored by Highways01 This message was authored by: Highways01

New tv and sky

Set up sky q to a new tv. When watching sky the tv screen keeps turning on and off. This only happens with sky

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This message was authored by oldfella This message was authored by: oldfella

Re: New tv and sky

Posted by a Superuser, not a Sky employee. Find out more

@Highways01 wrote:

Set up sky q to a new tv. When watching sky the tv screen keeps turning on and off. This only happens with sky


Check the HDMI cable is corrected fitted at both ends @Highways01 

Try another cable if you have one.

Also try rebooting both the Q box and the Television set.

To reboot the Q box press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

 

To reboot the Television set,  disconnect the power lead for 30 secs and then reconnect.

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