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Discussion topic: New tv and router

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This message was authored by: Desymc61

New tv and router

Just received new sky glass TV and new box can't connect to multi room or sky package 

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This message was authored by: PandJ2020

Re: New tv and router

Posted by a Superuser, not a Sky employee. Find out more

If you've switched to streaming service then your Q boxes need returning as they will no longer work...

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: TimmyBGood

Re: New tv and router

Posted by a Superuser, not a Sky employee. Find out more

@Desymc61 

 

As @PandJ2020 indicates, Sky does not permit more than one of their television platforms to be in use at an address.  Once the Glass television set is activated it causes the Q package to cease: Sky will send out returns packaging after the cooling off period has elapsed.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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