Faulty sky box keeps over heating

[E56845]

My sky bud is over heating it's in a Tv cabinet with full ventilation circulating it and holes at the back.  There is nothing surrounding the box or on top of it but it keeps cutting out as it's over heating! I need a new box 

[Daniel0210]

@E56845 

You should be able to rest the palm of your hand down on the top of the box. Can you do that? If not I suggest you unplug it and contact Sky.

This is a customer led discussion forum where Sky customers are here to try to help other customers. You aren’t speaking to Sky Customer Services here.