New sky q

[Taff123]

Just rejoined sky, new box arriving tomorrow says take card out of old box. Can't do all old box returned. Does new box come with new card.

[Daniel0210]

@Taff123 

I've moved your thread from the Sky+ board. Was your previous box a Sky Q - you cancelled - and now returning? 

[Taff123]

Returned old sky q box as terminated contract. Rejoined sky q does it come with new card as old card returned 

[Daniel0210]

No @Taff123 Sky will have expected you to have kept the original card. Are Sky delivering the box for self installation tomorrow or is an engineer coming? 

[MightyQuinn]

Hi @Taff123   Unfortunately Sky assumes that you kept your Viewing Card. I would give them a call to check that they have sent you one or order one if not. This is a common senario on here.

[Taff123]

Self install

[Daniel0210]

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@Taff123 wrote:

Self install

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@Taff123 

Okay, if you don't want to call we can arrange some help on here from the Messaging Team re a new card. Let us know if you want to do that. 

[Taff123]

Thanks ordered new card Wednesday, so hopefully will arrive soon.

[Taff123]

Got new sky q box no card, doing self install, ordered new card how long before delivery. Thanks

[Daniel0210]

@Taff123 

There are delivered via Royal Mail so you are relying on the Postman. 

[Taff123]

Ok thanks

[Daniel0210]

@Taff123 

I've moved todays posts into your original thread on this subject as there's no need for a new one.