New sky q remote

[Brace76]

How do I go about getting a new sky q remote the non voice one please?  As mine ha totally broken apart??? TIA 

[MightyQuinn]

Hi @Brace76   I'm afraid that the non voice remotes can only be found in museums or on eBay. If you want a new free remote, then follow these help pages that should lead you to a request new remote form. https://www.sky.com/help/articles/fix-q-remote-problems

[Brace76]

@MightyQuinn Thanks for the message, I will go on a hunt for a new one and see if I have any luck. 

thanks 

[Laing1]

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@Brace76 wrote:

@MightyQuinn Thanks for the message, I will go on a hunt for a new one and see if I have any luck. 

thanks 

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@Brace76 can I ask why you dont want a voice remote ? 

[Brace76]

@Laing1  I can't get on with the touch controls and find the non voice one easier 🤦‍♀️.  I may have to use the voice one and try and get on with the touch control if I can't replace the one I use. 

[xenon81]

The voice remotes don't have touch controls, you may be thinking of the old touch remote as shown on this page https://www.sky.com/help/articles/setting-up-q-remote but those are no longer available. All Sky Q remotes are now just standard button remotes. 

[MightyQuinn]

Hi @Brace76   

The Touch remotes disappeared about 7 years ago! I would use the link I provided to get a new remote, you then have the choice to use voice or not.

Here is a picture of the current remote (with blue voice button).  https://www.sky.com/help/articles/using-sky-q-remote

[Brace76]

Thanks I have just managed to order a new one via sky link you sent me 🙌

[Brace76]

@MightyQuinn  I have managed to request a more one via a form that I have been looking for all day 🤦‍♀️. Hopefully be sorted this week

[chris+need+help]

Does anybody know how to actually successfully order a new/ replacement remote please? Tried to order one a few weeks back, received a confirmation text, then next day had another message saying the order could not be processed! Any help would be much appreciated. Thanks. 

[Daniel0210]

@chris+need+help 
If you follow this link it should allow you to do some troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch 

It may be quicker to purchase a new remote from a retailer / larger supermarket. 

[chris+need+help]

Many thanks Daniel, I was actually able to order one in the end, and came within two days! 
Can only guess they didn't have any available when I first requested one.. 

Just need them to send someone to fix the rest of the issues we are having now! 😄