New sky q box

[Geordiesteve]

we've just received a new sky q box. Set it up, checked post code is correct but still getting news from London. How we change it?

[oldfella]

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@Geordiesteve wrote:

we've just received a new sky q box. Set it up, checked post code is correct but still getting news from London. How we change it?

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Hi @Geordiesteve 

where did you check your post Cade was correct??

[Geordiesteve]

Checked on my details for account. I'm assuming that's where you check it?

[oldfella]

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@Geordiesteve wrote:

Checked on my details for account. I'm assuming that's where you check it?

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When you said "still getting news from London "

in your original post @Geordiesteve 

was this happening in your original box?

If so exactly what area are you in and what news are you receiving?

[Geordiesteve]

We're in newcastle and had regional news from there before box was changed. Now it's London?

[oldfella]

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@Geordiesteve wrote:

We're in newcastle and had regional news from there before box was changed. Now it's London?

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Hi @Geordiesteve 

Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

[Geordiesteve]

Thanks for advice. I've tried it twice and still on London?

Maybe a phone call tomorrow will sort it.