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Discussion topic: New sky q box not working

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This message was authored by: katie011

Message posted on ‎08 Sep 2023 06:01 PM

New sky q box not working

We have had a new sky q box installed today and it is not working.

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Avatar for Laing1
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Superuser
This message was authored by: Laing1

Message posted on ‎08 Sep 2023 06:14 PM

Re: New sky q box not working

Posted by a Superuser, not a Sky employee. Find out more
@katie011 wrote:

We have had a new sky q box installed today and it is not working.

@katie011 can you tell us whts happening when you turn it on and how its not working 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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This message was authored by: oldfella

Message posted on ‎08 Sep 2023 07:01 PM

Re: New sky q box not working

Posted by a Superuser, not a Sky employee. Find out more
@katie011 wrote:

We have had a new sky q box installed today and it is not working.

Hi @katie011 

Assume you have tried rebooting the Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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