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Discussion topic: New sky box won’t work

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This message was authored by: Jonny89carr

Message posted on ‎02 Dec 2025 01:16 PM

New sky box won’t work

My new sky box and remote came , but they aren't working 

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎02 Dec 2025 01:26 PM

Re: New sky box won’t work

Posted by a Superuser, not a Sky employee. Find out more

@Jonny89carr 

Please elaborate. How is it not working? Why did you need a new Sky Q box and remote?


▪️ I AM NOT A SKY EMPLOYEE ▪️

NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
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Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: Jonny89carr

Message posted on ‎02 Dec 2025 01:27 PM

Re: New sky box won’t work

The remote isn't getting a signal to the box and when I'm following the instructions to set up I can't 

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This message was authored by: Daniel0210

Message posted on ‎02 Dec 2025 01:30 PM

Re: New sky box won’t work

Posted by a Superuser, not a Sky employee. Find out more

@Jonny89carr 

So you're having trouble pairing the remote? If so see this link

https://www.sky.com/help/articles/setting-up-q-remote 

 

You still haven't said why it was necessary for Sky to send you a replacement box. 


▪️ I AM NOT A SKY EMPLOYEE ▪️

NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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