My sky w box is updating software so I’m unable to watch tv. How can I stop this?
@Frosty6 wrote:
My sky q box is updating software meaning that I can't watch tv. How can I stop this? Nothing seems to be happening
Hi @Frosty6
See the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on
If the screen freezes on Updating software Step 1 of 2 or Step 2 of 2 instead of going to the start up screens as expected:
- Switch the box off at the mains, then back on.
- When you see the hello start up screen hold in the standby button on the box, and you should see Updating software step 2 of 2.
Most features will work straight away, but some can take up to 5 minutes
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.
