New sky Q box

[enna19490]

I have a new sky q box being delivered this week sometime

unfortunately I cannot disconnect the old one  -perhaps I need an engineer to come out to install it

[MightyQuinn]

Hi @enna19490   You need to contact Sky.

[Daniel0210]

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@enna19490 wrote:
unfortunately I cannot disconnect the old one  -perhaps I need an engineer to come out to install it

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@enna19490 

I don't think that is something that Sky will necessarily send an engineer to do especially if they've arranged a 'doorstep box swap' (remember to remove the viewing card from the current box).

Perhaps ask a family member, friend or neighbour to help if you're struggling. 

[Chodley]

Is it the screw caps in the satellite cables? They can be quite tight. A gentle grip with a pair of pliers usually does the trick, or sometimes just a tea-towel is enough to allow finger pressure to work with less pain!