New remote

[Shine791]

Hi I'm trying to see if I can order a new remote for my sky Q box for my downstairs box

[PandJ2020]

---

@Shine791 wrote:

Hi I'm trying to see if I can order a new remote for my sky Q box for my downstairs box

---

We're other customers here - we cannot send you one.

Either buy one from a good retailer or try here: https://www.sky.com/help/forms/replaceremote

[lettice]

Would suggest first trying the advice here for repairing your Sky q remote.
Pair the remote as in section 3 of this Sky q help article;
https://www.sky.com/help/articles/fix-remote

If that does not work, select I need help at the bottom of the linked article above and it will provide a replacement remote control online form via a link.