New remote won't pair despite all instructions

[Catresidential]

• My original remote is broken, but still works even though the touch pad is hanging off. New remote won't connect at all. Been through all the above. So still using broken one

[nigea99]

@Catresidential 

We have replied to your posts you created on a different discussion - you won't get any different answers here

BTW This duplicate post may be removed by someone

[oldfella]

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@Catresidential wrote:

• My original remote is broken, but still works even though the touch pad is hanging off. New remote won't connect at all. Been through all the above. So still using broken one

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Unfortunately @Catresidential there is no indication on what you have tried.

To pair a Q remote the Q box must be on and the rrmote needs to be pointed directly at the Q box infrared sensor.

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

[Catresidential]

I have tried all the online guides, sky guides, tips on this forum. Nothing is working. 

[MightyQuinn]

Hi @Catresidential   Simple test, what happens if you press the "?" key. Does the led light up?