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Discussion topic: New handset

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This message was authored by: bssn

New handset

We've got a new Sky Box with new handset, but the handset is not working properly.

we contacted Dky last night and were told that an Engineer would come today  but no one has appeared?

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This message was authored by: Daniel0210

Re: New handset

Posted by a Superuser, not a Sky employee. Find out more

@bssn 

Are you sure Sky told you an engineer was being sent out? An engineer would not normally be sent for a faulty remote control and the likelihood of one being available the next day is also unusual. 


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This message was authored by: lettice

Re: New handset

Posted by a Superuser, not a Sky employee. Find out more

Is this a replacement Sky Q box delivered by a courier?

 

Have a read of this Sky Q article, namely trying a re pair of your remote control on step 3;

https://www.sky.com/help/articles/fix-remote

 

As above, be surprised if Sky would send out an engineer to fix a remote control problem.

 

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