New broadband now multi room sky boxes not working

[Aoife28]

Skye were here the other day and installed new broadband. We have connected the sky TV box to the broadband and we've done the software updated. Sold us too but the multi room boxes won't switch on for example the kitchen box when I get it on it comes onto a screen that's blue and it says accessibility on sky Q and there's an option to select settings or to skip set up and install later but actually neither of the buttons are responsive and it never moves off that page, please help!

[Aoife28]

Now without spelling errors! 

Sky were here the other day and installed new broadband. We have connected the sky TV box to the broadband and we've done the software updated. Since then,  the multi room boxes won't work. for example the kitchen box when I get it on it comes onto a screen that's blue and it says accessibility on sky Q, and there's an option to select settings or to skip set up and install later but actually neither of the buttons are responsive and it never moves off that page, please help!

[Laing1]

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@Aoife28 wrote:

Now without spelling errors! 

Sky were here the other day and installed new broadband. We have connected the sky TV box to the broadband and we've done the software updated. Since then,  the multi room boxes won't work. for example the kitchen box when I get it on it comes onto a screen that's blue and it says accessibility on sky Q, and there's an option to select settings or to skip set up and install later but actually neither of the buttons are responsive and it never moves off that page, please help!

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@Aoife28 try the following...

Unpair their Sky Q remote from the box by holding 4&6 

Wait for the remote to flash you should then be able to dismiss the information screen by clicking on Skip & set up later

Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control your TV.