@Reprhi wrote:
We've had a new broadband provider set up details on the main box. Mini box has lost connection. Thought it was remote issues but did re set & got qbox to re connect but to main box but now getting ME102 issues but I can't get onto setting on the mini box to enter new broadband details on there?!
Hi @Reprhi
If you are on 3rd party (non Sky ) then your minis can only connect to the main Q box or a Sky Q booster. So there are no Network details that you can enter into a mini.
First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).
Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.
