New box delivered with power cable missing

[GrantL10]

It is a new main box and the driver took away the old box and gave us the new one without the new power cable

Our old power cable is nor compatible with the replacement box.

[oldfella]

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@GrantL10 wrote:

It is a new main box and the driver took away the old box and gave us the new one without the new power cable

Our old power cable is nor compatible with the replacement box.

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You will need to contact Sky @GrantL10 

See following info

If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.