New Sky viewing card not working

[MM1112]

I have a new SkyQ box and Sky viewing card and keep getting this error message- Your viewing card is no longer active. If you have requested a replacement viewing card, please insert your new viewing card as soon as it arrives 

I have pared the card and connected to WiFi. Rebooted several times- still not working 

[ozsat]

The installer should have had it working before they left.

I think some old Sky cards do not work in SkyQ boxes.

Have you done the card pairing?  It is in the Services -> Setup menu.

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@MM1112 wrote:

I have a new SkyQ box and Sky viewing card and keep getting this error message- Your viewing card is no longer active. If you have requested a replacement viewing card, please insert your new viewing card as soon as it arrives 

I have pared the card and connected to WiFi. Rebooted several times- still not working 

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[Maniatore2006]

the card pairing will not work with that card, he need s an new card, i had that Problem  as well. 

I got a new one, and that was working and could paired. 

[Skymatt]

Will I need a new viewing card for my sky box? Can you send me a new card. 
Thank you for your support. 

[Angel_Aka]

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@Skymatt wrote:

Will I need a new viewing card for my sky box? Can you send me a new card. 
Thank you for your support. 

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Do you need a new viewing card? Is your current one working? 

[Skymatt]

Please can you send me a new viewing card. It says I need a Correct viewing card with chip and pin . 
Thank you 

[Angel_Aka]

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@Skymatt wrote:

Please can you send me a new viewing card. It says I need a Correct viewing card with chip and pin . 
Thank you 

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We can't because this is primarily a customer to customer help forum. We have no idea who you are or where you live. 

If you need a new viewing card then you need to call Sky.