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Discussion topic: New Q Box lost purchases in box office

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This message was authored by: Chris1701

New Q Box lost purchases in box office

Have had a new Q Box installed today. 
My Box Office purchase of Boxing for tomorrow has disappeared. 
When I have tried to book it again it states 'We're sorry this event isn't available in your region'.

How do I recover my original purchase 

 

Plus all my recordings have gone. The engineer said they would still be there ?

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This message was authored by: Daniel0210

Re: New Q Box lost purchases in box office

Posted by a Superuser, not a Sky employee. Find out more

@Chris1701 wrote:

Plus all my recordings have gone. The engineer said they would still be there ?


@Chris1701 

Your normal recordings are lost I'm afraid. Purchases from Sky Store should be retrievable. 


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This message was authored by: Chris1701

Re: New Q Box lost purchases in box office

If the Box Office Purchase is retrievable, how do I get it back please.... and why would it state not available in your region for the same purchase now?

 

the box office event is not until 4pm tomorrow 

 

thznks thanks 🙏

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