Network dropout

[neil+payne1]

1. I have an LG Television
2. I have Sky Q
3. I have an EE Router with non wired Ethernet connection
4. I keep losing the Network connection and thereby lose catch up tv, films etc.
5. If I switch off the power at the wall, wait 2 minutes, switch back on, then everyhing works perfectly for a limited time of around 9 hours before the Network connection is lost.
6. I then can reinstate the EE router password or switch off at the wall and go through the whole process again.
7. What is the permanent solution?

[PandJ2020]

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@neil+payne1 wrote:

What is the permanent solution?

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Use Ethernet cable.

[neil+payne1]

With reference to Wired Ethernet: It would be impractical to have wired ethernet cables. My EE router runs without fail. The issue I believe is the Network between the TV and the Sky box. When I go to settings after the Network fails I get a checklist which tells me that the Internet connection/router is working as it should do but the Network connection has failed. I have tried to speak to a Sky engineer but I keep getting a recorded message. Please arrange for me to speak to an Engineer or give me the number. An Engineer would be able to solve this problem I'm sure.

[MightyQuinn]

Hi @neil+payne1   There is no network connection between the TV and Sky Q box. They are connected by HDMI cable. Note nobody can arrange for you to speak to an engineer on the back of a public community forum post. Telephone numbers are blocked in the community.

[neil+payne1]

Thank you MightyQuin,

Still have Network dropping out though but thanks for the info.

Regards, Neil

[Chodley]

Ethernet is, by definition, wired. I assume you mean non-wired network connection, or as the world generally refers to it, a Wi-Fi connection? They are notoriously unstable on Q with non-Sky routers.

You could try switching on the "2.4GHz compatibility" wifi mode that the modern EE routers offer, if it's one of those, and connect the Q to that.