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Discussion topic: Network connection

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This message was authored by: Vinny6

Network connection

We can connect our sky q box to the sky broadband. We have tried all of the trouble shooting advice multiple times, but it still doesn't work
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This message was authored by: GD1

Re: Network connection

Posted by a Superuser, not a Sky employee. Find out more

@Vinny6  have you tried resetting the network setting s within the Q box menu? https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-connectivity

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: oldfella

Re: Network connection

Posted by a Superuser, not a Sky employee. Find out more

@Vinny6 wrote:
We can connect our sky q box to the sky broadband. We have tried all of the trouble shooting advice multiple times, but it still doesn't work

Hi @Vinny6 

First reset your broadband router.
On Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
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Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
On Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.

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