Network connection status

[Nikki130]

Can watch sky but unable to watch any of the apps.. says go to setting and check 'network connection status' I have followed instructions but still not connecting.. last time this happened I spoke to someone on the phone from sky and they fixed it 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147