Netflix

[Valldoreix]

Anybody having issues with Netflix through Sky Q? I've been told to refresh apps and unplugging box and from mains. Getting tedious... can anyone help?

[oldfella]

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@Valldoreix wrote:

Anybody having issues with Netflix through Sky Q? I've been told to refresh apps and unplugging box and from mains. Getting tedious... can anyone help?

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Hi @Valldoreix 

If you can get into your Netflix on Q try go to the Left hand Netflix menu.

Scroll down to the bottom and scroll right and select Get Help.

On the next screen there is an option to reload Netflix.   Try this.

[Valldoreix]

Thank you, but I can't actually get into Netflix... it just has the title and buffering wheel... 

[oldfella]

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@Valldoreix wrote:

Thank you, but I can't actually get into Netflix... it just has the title and buffering wheel... 

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hi @Valldoreix 

Try a Reset Settings in the Q box hidden menu.   It may help.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.