Netflix

[Meschers]

Hi, I had an email yesterday to say my Netflix subscription had been upgraded, which I did not request. When I tried to access Netflix this evening, all my profiles have gone and have been replaced by Spanish profiles! How do I get back tomy original Netflix subscription and my own profiles please?

[MightyQuinn]

Hi @Meschers   It looks like your Netflix account has been hacked. I'm afraid that only Netflix can help you with that. This is very common and a quick Google should help you.

[nigea99]

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@Meschers wrote:
Hi, I had an email yesterday to say my Netflix subscription had been upgraded, which I did not request. When I tried to access Netflix this evening, all my profiles have gone and have been replaced by Spanish profiles! How do I get back tomy original Netflix subscription and my own profiles please?

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hi  @Meschers 

Please also see this reply to another customer where @Invisiblename kindly provded some info which may help when contacting Netflix

https://helpforum.sky.com/t5/Sky-Q/Netflix-profile/m-p/4997429#M701639