Netflix

[Melissa160715]

I cannot access my Netflix account which I have through sky package 

[oldfella]

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@Melissa160715 wrote:

I cannot access my Netflix account which I have through sky package 

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Hi @Melissa160715 

Have you been through the Activation procedure 

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-netflix

[Melissa160715 · Accepted solution]

Yes , someone hacked my account changed password. I've gone back through changed it but I'm completely locked out. Only allowing me to make a new account will billing but I'm already paying for Netflix through my sky package. Only way is removing Netflix off my package & reading it setting it up new from scratch. But by the time I got out through to the right department they shut at 8pm. 

[Invisiblename]

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@Melissa160715 wrote:

Yes , someone hacked my account changed password. I've gone back through changed it but I'm completely locked out. Only allowing me to make a new account will billing but I'm already paying for Netflix through my sky package. Only way is removing Netflix off my package & reading it setting it up new from scratch. But by the time I got out through to the right department they shut at 8pm. 

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Go to this thread and follow post 5

https://helpforum.sky.com/t5/Sky-Q/Netflix-account-hacked-with-locked-profile/m-p/4379201