Netflix red spinning circle

[Abbie30]

Constantly having to turn and turn off my sky q box , I have no issues with Netflix on my phone my fire stick or Xbox , just with sky , I pay a premium sub and have done for 7 years now , sky need to fix this issue as my tv downstairs doesn't have the fire stick connected , very dissatisfied 

[Mariachi_girl]

Same issue here. I have followed the advice given in other threads. There must be a problem with the app permissions into the Sky systems, because I don't have the issue in any other device.  I have not seen any formal answer from Sky.  There was one asking for customer cases in December, but I would have thought that it should be working by now.