Netflix profile

[Sharonyoung61]

My Netflix profiles are not mine and say profile lock is on and enter a pin that I don't have

[Laing1]

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@Sharonyoung61 wrote:

My Netflix profiles are not mine and say profile lock is on and enter a pin that I don't have

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@Sharonyoung61 That sounds as though your Netflix account has been hacked.

In these situations you will need to contact Netflix who will be able to reset your account.
You can contact Netflix on the link below

https://help.netflix.com/en/contactus

[Invisiblename]

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@Sharonyoung61 wrote:

My Netflix profiles are not mine and say profile lock is on and enter a pin that I don't have

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If you do the following before you contact Netflix it should speed up the process:

Netflix hidden menu

Go to the Netflix app on Sky Q and on the screen with the random profile press the following buttons on the Sky remote:

Up, Up, Down, Down, Left, Right, Left, Right, Up, Up,Up, Up

This opens a hidden menu.

You can get the email address that the hacker used from the "membership" (Miembro) tab, and the service code from the "contact us" (Contactarnos) tab.

Netflix Live chat should then be able to log the hackers out of Netflix on your sky q box, reset the email address associated with the Netflix account back to your own email address, and send you a link to follow to reset password and PIN number on the Netflix website on your mobile phone