Email changed without consent on netflix

[Laurenann1]

fraud has happened on my account! Someone has changed my email for my netflix with sky! How do i sort this??? 
paying for netflix and cant use it! 

[Invisiblename]

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@Laurenann1 wrote:

fraud has happened on my account! Someone has changed my email for my netflix with sky! How do i sort this??? 
paying for netflix and cant use it! 

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Contact Netflix

[Laing1]

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@Laurenann1 wrote:

fraud has happened on my account! Someone has changed my email for my netflix with sky! How do i sort this??? 
paying for netflix and cant use it! 

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@Laurenann1 That sounds as though your Netflix account has been hacked.

In these situations you will need to contact Netflix who will be able to reset your account.
You can contact Netflix on the link below

https://help.netflix.com/en/contactus

[Laurenann1]

I havw tried to contact netflix but because my original email address doesnt match the one on file, they cant help me 

[Chodley]

They've managed to help everyone else who has had their account hacked.

you likely had a different email address associated with that account than you think.

[Invisiblename]

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@Laurenann1 wrote:

I havw tried to contact netflix but because my original email address doesnt match the one on file, they cant help me 

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You may be able to get the information you need from the following:

Netflix hidden menu

Go to the Netflix app on Sky Q and on the screen with the random profile press the following buttons on the Sky remote:

Up, Up, Down, Down, Left, Right, Left, Right, Up, Up,Up, Up

This opens a hidden menu.

You can get the email address that the hacker used from the "membership" (Miembro) tab, and the service code from the "contact us" (Contactarnos) tab.

Netflix Live chat should then be able to log the hackers out of Netflix on your sky q box, reset the email address associated with the Netflix account back to your own email address, and send you a link to follow to reset password and PIN number on the Netflix website on your mobile phone