Discussion topic: Netflix problem

This message was authored by: Emmamidd · ‎11 Sep 2024

I upgraded my sky and Netflix over the phone in July. But it turns out the Netflix has remained on basic Netflix which only one person can watch. The advisor I spoke to said we would be upgraded to the boosted netflix where 2 devices could watch. I asked for this specifically, but that is not what I have

This message was authored by: TimmyBGood · ‎12 Sep 2024

@Emmamidd

Netflix Basic should now have ceased for all users: it's replaced by Netflix Standard with Adverts.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Chloe-W22 · ‎12 Sep 2024

Hi @Emmamidd

Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related.

Sky are in the process of moving customers from the Basic Netflix pack to the new Netflix plan - Standard with Ads which gives access to 2 screens instead of 1. This is happening in batches and will be complete by approximately 27th September 🙂

Chloe-W22

Community Manager

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Discussion topic: Netflix problem

Netflix problem

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