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Discussion topic: Netflix problem

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Avatar for Emmamidd
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This message was authored by: Emmamidd

Message posted on ‎11 Sep 2024 08:36 PM

Netflix problem

I upgraded my sky and Netflix over the phone in July. But it turns out the Netflix has remained on basic Netflix which only one person can watch. The advisor I spoke to said we would be upgraded to the boosted netflix where 2 devices could watch. I asked for this specifically, but that is not what I have

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎12 Sep 2024 01:18 PM

Re: Netflix problem

Posted by a Superuser, not a Sky employee. Find out more

@Emmamidd 

 

Netflix Basic should now have ceased for all users: it's replaced by Netflix Standard with Adverts.  

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Chloe-W22

Message posted on ‎12 Sep 2024 01:39 PM

Re: Netflix problem

Posted by a Sky employee

Hi @Emmamidd

 

Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related.

 

Sky are in the process of moving customers from the Basic Netflix pack to the new Netflix plan - Standard with Ads which gives access to 2 screens instead of 1. This is happening in batches and will be complete by approximately 27th September ðŸ™‚

Chloe-W22

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

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