Netflix not working

[Melanie+harte]

Netflix not working. Hasn't been working properly for weeks

[ThePope27]

Hi @Melanie+harte 

Have you tried refreshing the apps ? 

To refresh the apps in the Hidden menu, follow these steps:

1. Press the Home button and navigate down to Settings without selecting it.
2. While Settings is highlighted, press 0 0 1 Select.
3. Choose Apps.
4. Highlight "Refresh all Apps on this box."
5. You'll see a message confirming that your apps are being refreshed, which will remain on screen until you press Dismiss to return to normal viewing.
6. It's recommended to wait at least 5 minutes before doing so.
7. Note that the refresh process can take up to 24 hours to complete.

[Melanie+harte · Accepted solution]

Hi spoke to sky and they told me to do a software update. It appears to have worked. Thankyou 

[Adrian21]

Hi

New here and hope someone from Sky reads this.  I have the Netflix not working issue.  I tried every 'fix' I could find on this forum and nothing has worked permanently.  I might have it work for a day or two then nothing again.

For me the Sky Netflix app is not fit for purpose.

My solution was to re-configure how my whole home cinema system works resulting in the smart tv now being the 'hub' rather than Sky Q.  The Samsung Netflix app works fine everytime and is actually much quicker.

If you have the equipment available my advice is to not bother with the Sky Netflix app.  They really should get this sorted out.