Netflix is included in my package but stopped working and asking for payment ?

[Jodiemark]

Why is my netflix saying it wants payment when its included with my sky package ? 

[oldfella]

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@Jodiemark wrote:

Netflix has stopped working and asking for payment ? 

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Hi @Jodiemark 

If it is in your Sky package then it would seem that it hasn't been activated correctly.

Check in your Q box main Home menu.

Scroll down to the bottom and select My Sky.

You can then see what packages are included in your account.