Netflix fault NW-2-5

[TomMcD]

Trying to access Netflix via sky get error NW-2-5. Netflix people say is timing out before connecting. But can connect to Netflix ok via fire stick in same TV sky connected to. Also ok via laptop. Have tried powering down/up the Sky box and router. So problem only via Sky

[stereohaven]

@TomMcD 

Have you tried refreshing the apps on your Q box?

1. Press Home on your Sky Q remote, then highlight Settings
2. Press 0,0,1 and Select to access the Installer menu
3. Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing.

The refresh can take 24 hours to complete.

Might also be worth checking your Sky Q software is up to date, it should be on Q270.000.10.09PL (Home > Settings > System Info).

If it isn't, you can follow the steps here to update it.