Netflix app

[Paulucy1]

Hi

someone else is on our Netflix account. It's all in Spanish and we don't know what to do! Please help

[daveNOS]

@Paulucy1 You need to contact Netflix, Sky cannot help. 

[Invisiblename]

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@Paulucy1 wrote:

Hi

someone else is on our Netflix account. It's all in Spanish and we don't know what to do! Please help

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Before you contact Netflix, do the following which will help speed up a resolution:

Netflix hidden menu

Go to the Netflix app on Sky Q and on the screen with the random profile press the following buttons on the Sky remote:

Up, Up, Down, Down, Left, Right, Left, Right, Up, Up,Up, Up

This opens a hidden menu.

You can get the email address that the hacker used from the "membership" (Miembro) tab, and the service code from the "contact us" (Contactarnos) tab.

Netflix Live chat should then be able to log the hackers out of Netflix on your sky q box, reset the email address associated with the Netflix account back to your own email address, and send you a link to follow to reset password and PIN number on the Netflix website on your mobile phone