Netflix and other apps on skyQ pixelating.

[JeffDmac]

I have a LG 50ins TV,  and when I watch apps through SkyQ box like "Netflix and Prime Video" the picture is pixcelating all the time. 

If I use the LG TV apps they are OK using the same SKY Broadband that is connected to my SkyQ box and is in the same room just feet apart.

Can anyone help me with this please?

I have checcked my cables and settings on my Sky box and all are fine.

This problem is only with SkyQ tv apps "Netflix and Prime Video"

Which leaves me to believe the problem is with my SkyQ box!

Best Regards Jeff

[JeffDmac]

Update.......

I now have an Engineers call booked, so It will be interesting to see what the result of the Sky engineers visit next week...and if they fix it??

[Lynda86]

We have exactly the same problem. Started a few days ago and is happening on all streaming apps. I did a prolonged network test for packet loss, speed drops but all came up fine, Tried other devices too and all worked fine. It's only the sky box apps that are doing it. 

Keen to hear what they say. 

[Lynda86]

Found this on another forum post, trying it now, other users have suggested it has worked for them. 

I spoke to Sky today about the issue. 

They did ask me to update the software (already tried that) but then also to refresh the Apps.

This is done by going to settings in the menu. Ensure the word 'settings' is highlighted and then pressing 0.0.1. on the remote and then select.

At the bottom of the new menu is' Apps'. Press right from 'Apps' and then the option to refresh will be given.

Early testing is positive for me.

[Lynda86]

Don't waste your time..doesn't work. 

[Chodley]

What network speed does the netflix app say it is getting if you use its test in the menu?

[JeffDmac]

Hi

Using Netflix through my SkyQ  box, I ran the "Check Network"/ Connection speed, and it is 71.01Mbps.

Which is the same as the rest of my Sky router equipment..

I'm gonna use the Apps I pay for through my TV until the Sky Man Visits..

[cuke]

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@JeffDmac wrote:

Hi

Using Netflix through my SkyQ  box, I ran the "Check Network"/ Connection speed, and it is 71.01Mbps.

Which is the same as the rest of my Sky router equipment..

I'm gonna use the Apps I pay for through my TV until the Sky Man Visits..

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Usually it is wiser to use your tv apps because they can give better picture and sound quality anyway. I've never used the SkyQ apps for streaming video at all and the majority don't.

[JeffDmac]

I would have thought like me you would prefer to use one handset controller  instaed of two. Plus why should it not work the same as going direct through the TV,  I have no problem watching any programs through my Qbox that's not in apps menu.?

[Kambo]

I have the same problem and, as another poster has mentioned, it's only started recently. I have a Samsung TV and the apps work fine but they judder and pixelate on Sky Q. WiFi and broadband speed are fine. Sounds like it is a bigger issue. Perhaps someone can escalate?

[Lynda86]

There is another forum post where they have come to the same conclusion. Clearly a software issue on sky Q box given it impacts all streaming apps (BBC, Disney, prime, netflix etc) but only when using sky Q box. Appears to have been ongoing for over 6 months for some customers which is odd, unless their box updated with newer software sooner than mine did. 

[JeffDmac]

Anyone know what the latest software version is?  So we. can check our QBox and if not how do you update it? Methinks it would be updated automaticly if necessary.

[Laing1]

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@JeffDmac wrote:

Anyone know what the latest software version is?  So we. can check our QBox and if not how do you update it? Methinks it would be updated automaticly if necessary.

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@JeffDmac the most recent software version is Q270.000.10.02L

[AndyBritton1958]

Also getting pixellation on skyq with Netflix, and upstairs via mini box Netflix didn't work at all just a spinning red wheel. Started happening recently used to work fine on both. 

[Chodley]

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@JeffDmac wrote:

Anyone know what the latest software version is?  So we. can check our QBox and if not how do you update it? Methinks it would be updated automaticly if necessary.

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It is