Netflix and Disney plus keep crashing on SkyQ does anyone have any idea why or have a fix?

[Kelly2301]

Whenever I go to use Netflix or Disney it stays on for about 5 seconds and then crashes out to the skyq menu, been like this a while now, does anyone have any idea how I can fix it? 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Quoman7]

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@Kelly2301 wrote:

Whenever I go to use Netflix or Disney it stays on for about 5 seconds and then crashes out to the skyq menu, been like this a while now, does anyone have any idea how I can fix it? 

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Hi @Kelly2301 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

[Kelly2301]

I never got a notification for the chat, problem is still persisting 

[Chodley]

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@Kelly2301 wrote:

I never got a notification for the chat, problem is still persisting 

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I'll re-escalate. IP privacy blockers on safari can apparently prevent the chat bubble from appearing so try using another browser to view the forum for the next couple of days. It should send you a private message too I believe.