Netflix Asking For Payment

[gointuk]

Hi,

I cancelled my Ultimate TV add on and then reinstated it.  Since then our payment says paused and netflix want me to activate but i can't because the link doesn't work.  If i try to do it throught the app on my Q box i get an error saying it is already activated (dsu_508 error)

I seem to be going round in circles as netflix say sky have to sort and vice versa.

Where do i go from here?