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This message was authored by: Suzanne2

Netflix App disappeared

Netflix App has disappeared from Sky Q. When I try to locate it on device it's saying it's not available 


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This message was authored by: Laing1 Answer

Re: Netflix App disappeared

Posted by a Superuser, not a Sky employee. Find out more

@Suzanne2 wrote:

Netflix App has disappeared from Sky Q. When I try to locate it on device it's saying it's not available 


@Suzanne2 you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by: Laing1 Answer

Re: Netflix App disappeared

Posted by a Superuser, not a Sky employee. Find out more

@Suzanne2 wrote:

Netflix App has disappeared from Sky Q. When I try to locate it on device it's saying it's not available 


@Suzanne2 you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by: Suzanne2

Re: Netflix App disappeared

Thanks a million!

That refresh of the Appa worked.

Metflix is back and available to watch.

Thanks again!

This message was authored by: Laing1

Re: Netflix App disappeared

Posted by a Superuser, not a Sky employee. Find out more

@Suzanne2 wrote:

Thanks a million!

That refresh of the Appa worked.

Metflix is back and available to watch.

Thanks again!


@Suzanne2 your welcome


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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