Need a sky engineer

[LAS22]

One of my sky boxes have not been working for months. Need a Sky engineer 

[Daniel0210]

@LAS22 

Main box or mini box? In what way isn't it working? Have you not reported this to Sky already in the last few months?

[LAS22]

Mini box. I did months ago and it was concluded that I needed a new remote control. I got a new remote control but it still doesn't work so I gave up. 

[Daniel0210]

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@Daniel0210 wrote:

@LAS22 

In what way isn't it working? 

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@LAS22 

Did Sky lead you through a reboot, ie… reboot the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

[LAS22]

Yes I did that then. We can try again. I have been with Sky for nearly 8 years and it would be great if someone could just physically come to my home and help me get it up and running 

[TimmyBGood]

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@LAS22 wrote:

 I have been with Sky for nearly 8 years and it would be great if someone could just physically come to my home and help me get it up and running 

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They'll probably want to do a Mini box swap by  post or courier first.

[LAS22]

Okay that's fine with me. 

[Daniel0210]

@LAS22 

Give Sky another call to arrange that. They'll probably want to do more troubleshooting first which you may have already tried.