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Discussion topic: NETWORK CINNECTION STATUS RESET MESSAGE

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This message was authored by DaleA1980 This message was authored by: DaleA1980

NETWORK CINNECTION STATUS RESET MESSAGE

The home page user interface has been replaced with a long message instructing to "Go to settings and check your network connection status to reset." Everything is connected and working perfectly except the home page interface which has been replaced with this message.
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This message was authored by Laing1 This message was authored by: Laing1

Re: NETWORK CINNECTION STATUS RESET MESSAGE

Posted by a Superuser, not a Sky employee. Find out more

@DaleA1980 wrote:
The home page user interface has been replaced with a long message instructing to "Go to settings and check your network connection status to reset." Everything is connected and working perfectly except the home page interface which has been replaced with this message.

@DaleA1980 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
DaleA1980
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This message was authored by DaleA1980 This message was authored by: DaleA1980

Re: NETWORK CINNECTION STATUS RESET MESSAGE

Laing1 thank you for your message. I managed to sort the issue out.  I needed to connect the SkyQ box separately to the TV connection.  Got a little confused but it's all good now. Thanks again. 

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