My wife spoke to sky about no Netflix , followed the sky advisor’s instructions and now we have no s

[SteveB151]

We followed a sky advisors instructions to get Netflix working again and now have no sky service at all!

[nigea99]

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@SteveB151 wrote:

We followed a sky advisors instructions to get Netflix working again and now have no sky service at all!

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hi @SteveB151 

Please can you give us any details you can regarding what actions have been taken.

What messages are you now seeing ?

Do you have your own dish or are you connected to a communal system ?

Please give as much info as you can.

[SteveB151]

We were told to reset the sky Q box and now it just says no satellite signal. We are connected to a communal dish. None of our neighbours has a problem and this only started when we called Sky to see why we could no longer get Netflix to work!

[PandJ2020]

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@SteveB151 wrote:

We were told to reset the sky Q box and now it just says no satellite signal. We are connected to a communal dish. None of our neighbours has a problem and this only started when we called Sky to see why we could no longer get Netflix to work!

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press Home
Scroll to Settings - but do not press enter/select at this point
Press 0 0 1 in sequence followed by the Enter/ select button
you should now get the engineer's menu

Select the LNB Type & set to SCR if necessary

After changing the LNB type power down (switch off at mains or unplug)  your SKY Q box and restart it for the change to come into effect

[SteveB151]

Did all that. No good. Going to call sky back. At this rate I can see me cancelling my subscription!

[nigea99]

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@SteveB151 wrote:

Did all that. No good. Going to call sky back. At this rate I can see me cancelling my subscription!

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hi @SteveB151 

Did you have to change the mode to SCR ?

If so, as mentioned, you must completely power down the box after chaging it to make sure it is changed

Edit : BTW after a box reset your remote will need re-pairing by pressing & holding 1 & 3  & need to make sure it has line of sight of the box until paired as it uses IR until it is paired