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Discussion topic: My skybox won’t pause rewind or record

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This message was authored by Richo3-7 This message was authored by: Richo3-7

My skybox won’t pause rewind or record

The on screen message says there is a problem with the hard disc drive. What is this 

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This message was authored by oldfella This message was authored by: oldfella

Re: My skybox won’t pause rewind or record

Posted by a Superuser, not a Sky employee. Find out more

@Richo3-7 wrote:

The on screen message says there is a problem with the hard disc drive. What is this 


Hi @Richo3-7 

Work through the following link

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

IMG_0432.png

 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: My skybox won’t pause rewind or record

Posted by a Superuser, not a Sky employee. Find out more

Most likely the box is kaput and needs replacement.

 

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

I am just another Sky customer and my views are my own
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