My sky won’t connect

[Mariam11]

I am getting the following message " it looks like you do not have internet connection right now ....

  I have tried everything I could nothing is working and my internet is working fine 

[Addie15]

Hi there, Mariam11. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Invisiblename]

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@Mariam11 wrote:

I am getting the following message " it looks like you do not have internet connection right now ....

  I have tried everything I could nothing is working and my internet is working fine 

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Have you tried powering off your Sky, restarting your router (wait for the internet is reconnected by checking another device), then restarting your Sky?

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you s till need help, please let us know so we can re-escalate this for you. Thanks.