This discussion topic has been answered Discussion topic: My sky tv is not working
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Message posted on 17 Jul 2024 04:29 PM
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An engineer called today, he cut the cable to the sky dish, said I would be able to connect to sky tv via the new bb router he fitted. Unfortunately, I had forgotten to collect the router before he came. I now cannot watch sky tv. The router is connected to the sky box, how do I connect to the sky tv with the bb router?
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Message posted on 17 Jul 2024 04:40 PM
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@Janiceallen75 wrote:he cut the cable to the sky dish
Hi @Janiceallen75 Sky Q will not work without a connection to the dish.
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Message posted on 17 Jul 2024 04:40 PM
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@Janiceallen75 wrote:he cut the cable to the sky dish
Hi @Janiceallen75 Sky Q will not work without a connection to the dish.
Message posted on 17 Jul 2024 04:43 PM
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Re: My sky tv is not working
@Janiceallen75 wrote:
An engineer called today, he cut the cable to the sky dish, said I would be able to connect to sky tv via the new bb router he fitted.
Why would he do that? Are you sure you have / still have Sky Q via a satellite dish?
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 17 Jul 2024 06:48 PM
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Re: My sky tv is not working
I'm positive he cut the cable to the sky dish, no idea why he did it, I accepted what he said as he was supposed to be the expert. I've moved house and an engineer only put the sky dish up last week, I did think it was strange. Another engineer is coming tomorrow, so hopefully it will get sorted 🤞
Message posted on 17 Jul 2024 06:50 PM
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Re: My sky tv is not working
Thanks, hopefully it will get sorted out tomorrow when another engineer comes out. Trouble is I'm really busy so could have done without all this hassle 🙈
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