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Message posted on ‎21 Oct 2023 05:27 AM

My sky q box won’t turn green or give me picture

My sky q box won't turn green or on or give me picture 

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Avatar for lettice
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Message posted on ‎21 Oct 2023 07:36 AM

Re: My sky q box won’t turn green or give me picture

Posted by a Superuser, not a Sky employee. Find out more

Sounds like it's stuck in standby.

 

Try the Sky Q recovery procedure from power off as described in step 3 here;
https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

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Avatar for lettice
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Superuser
This message was authored by: lettice Answer

Message posted on ‎21 Oct 2023 07:36 AM

Re: My sky q box won’t turn green or give me picture

Posted by a Superuser, not a Sky employee. Find out more

Sounds like it's stuck in standby.

 

Try the Sky Q recovery procedure from power off as described in step 3 here;
https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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Message posted on ‎21 Oct 2023 12:01 PM

Re: My sky q box won’t turn green or give me picture

I've turned off the box by mains & the box still won't turn on 

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Message posted on ‎21 Oct 2023 12:06 PM

Re: My sky q box won’t turn green or give me picture

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Will it turn on if you press the button with the red light on the box itself?

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Message posted on ‎21 Oct 2023 12:07 PM

Re: My sky q box won’t turn green or give me picture

No it just stays red 

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Message posted on ‎21 Oct 2023 01:46 PM

Re: My sky q box won’t turn green or give me picture

Posted by a Superuser, not a Sky employee. Find out more

Have you tried the recovery procedure in the link I posted above?

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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Message posted on ‎23 Oct 2023 01:52 PM

Re: My sky q box won’t turn green or give me picture

Hi just an update the sky box is now working thankyou for your help x

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